Search Product:

Store Home » FAQ

My Account  |  FAQ  |  Cart Contents  |  Checkout

Live Support BROWSE THE STORE Jewelry NEW for 2011 SALE Accessories Clothing Donations BetaClub Home SHOPPING CART 0 items Bestsellers 01. Senior Patch 02. No Boundaries Tee 03. Lime Green Betarade T-Shirt 04. Junior Dog Tag 05. Round Senior Patch 06. Junior Patch 07. Junior Certificate Holder 08. Beta #2 Pencils 09. Beta Club 10 - Short Sleeve 10. Senior Key Ring Latest Products INFORMATION Shipping & Returns Privacy Notice Conditions of Use FAQ View Printable Catalog Contact Us Gift Voucher FAQ Links Site Map

Frequently Asked Questions I've forgotten my Sponsor ID# I don't remember my password. My Login is not working How do I change the Quantity to more than (1)? Where are the Beta Club Sponsor Graduation related products? How can I place my order? How can I get another order form? Can I pay by Purchase order? How will I get an invoice after I send Purchase Order? Do you offer quantity discounts? Shipping and Handling How will my order be shipped? What are the shipping and handling charges for online orders? Can I request express shipping? Can I track my order? When will my order arrive? What is your exchange policy? What is your return policy? Do I need authorization to return something? Where do I send my return? How can I receive a catalog? Still have questions? I've forgotten my Sponsor ID# If you need your Sponsor ID#, please e-mail your name, the school name and the school address to: Sales Dept.You will need your Sponsor ID# to login. You cannot use the Club’s ID#. [[Back To Top]] I don't remember my password. For Beta Club Sponsors send an email to the IT Dept. All other customers should try to reset your password. [[Back To Top]] My Login is not working Jay, you would need to give these directions. [[Back To Top]] How do I change the Quantity to more than (1)? In the QTY box type in the number you are ordering and then click UPDATE. This will keep the Qty. from defaulting back to (1). [[Back To Top]] Where are the Beta Club Sponsor Graduation related products? You must login as a Beta Club sponsor in order to view graduation items. Only Beta Sponsors can order Graduation Items. Parents and members cannot order these items. [[Back To Top]] How can I place my order? • You can order by mailing in a completed order form with a school check, money order or signed school or district purchase order. No personal checks accepted. • You can order online with a personal or school credit card or debit card. We accept Visa, Master Card or Discover. We do not accept American Express. [[Back To Top]] How can I get another order form? E-mail sboyce@betaclub.org and request either a Junior or Senior Beta Order Form. [[Back To Top]] Can I pay by Purchase order? Purchase orders are accepted as long as there is no outstanding balance of more than 60 days on your account. You can mail your Purchase Order with your completed order form or you may place your order online using a Purchase order. If you order online using a Purchase Order before the order can ship you must printout the confirmation page and mail or fax along with a copy of a signed school or district purchase order to 864-804-5942. IMPORTANT!! If you fax the Purchase Order DO NOT mail the Purchase Order because of the possibility of duplication. Purchase orders are not accepted for custom clothing. [[Back To Top]] How will I get an invoice after I send Purchase Order? Your Invoice will be in the box with your purchased items. Be sure you give this to your Bookkeeper so she can forward the payment to The National Beta Club. This will be the only Invoice that will be sent so the Bookkeeper will need to get the invoice from you. [[Back To Top]] Do you offer quantity discounts? No. Due to the small markup we have on merchandise we are not able to offer discounts. [[Back To Top]] Shipping and Handling SHIPPING BLACKOUT DATES – Orders are not shipped when the National Office is closed for Holidays. See xxxxxxxxxxxxxxxxxxxxxxx. (Need to put the link to wherever it lists our closed dates here) [[Back To Top]] How will my order be shipped? All orders are shipped by UPS. For this reason please do not give us a P. O. Box address because UPS does not deliver to a Post Office. [[Back To Top]] What are the shipping and handling charges for online orders? When you place your orders online it automatically figures the UPS charges by weight and destination address. The shipping will be included in your total due amount. [[Back To Top]] Can I request express shipping? This can be done online when you place your orders by credit card. If you request express shipping on a mail-in order or a faxed Purchase Order the Express shipping must be paid for in advance with a credit card. For express shipping on mail-in orders or faxed Purchase Orders you will need to call Sherrill at 1-800-845-8281 and have a credit or debit card ready to charge the express shipping fee. We cannot bill for express shipping. [[Back To Top]] Can I track my order? The tracking numbers will be e-mailed to you when the order has shipped. It will be sent to the e-mail address we have on file for the Sponsor that is designated to receive mail. If you placed your order online you can login to the store using your ID# and password and go to the Sponsor Store and click on My Account and then click on the order you want to check on and it will show there if the order has been shipped. (Jay, you may need to reword this I’m not sure exactly what the wordage is under My Account for this). [[Back To Top]] When will my order arrive? From the time the order is received in our office the turn-around time is usually 3-4 days. We try to notify you if there is going to be a delay so please be sure your contact information is correct. Note: When orders are mailed sometimes it can take up to two weeks before we receive your order. [[Back To Top]] What is your exchange policy? There is a $10.00 exchange and handling fee for items to be exchanged. The $10.00 fee is per total exchange not per item. For example if you needed to exchange sizes on 1 or 5 items it is still $10.00. You need to include a check for the $10.00 in the box with the items you are returning to exchange or include a day-time phone number and name we can call and you can charge the $10.00 to a credit card. Please be sure and include Name, School Name and address along with clear instructions on what you are wanting in exchange for the returned items. We suggest you include a copy of the Sales Receipt or Invoice that was in your shipment. [[Back To Top]] What is your return policy? Returns are accepted up to 30 days from the date of delivery. Sales items are not returnable. All returns must be received in resalable condition. [[Back To Top]] Do I need authorization to return something? No. Just include a copy of the original Sales Receipt or Invoice along with the reason for the return. We will credit your school account or credit card. The original shipping charge will not be credited to your account. [[Back To Top]] Where do I send my return? Attn: Merchandise Department The National Beta Club 151 Beta Club Way Spartanburg, SC 29306 We suggest you ship the return by a traceable method (such as UPS or Fed Ex). The National Beta Club is not responsible for returns not received. [[Back To Top]] How can I receive a catalog? E-mail your request to sboyce@betaclub.org along with your Name and address. [[Back To Top]] Still have questions? Contact the Merchandise Dept. Monday – Friday 8:30 AM – 4:00 PM EST at 1-866-220-9576 or e-mail sboyce@betaclub.org. Please Note: Due to the heavy volume during the months of April and May the fastest way to get an answer is via e-mail. [[Back To Top]]

Copyright © 2009   •  The National Beta Club  •  Spartanburg, SC 29306  •  1-866-220-9576 Powered by osCommerce   Home |  Policies |  Contact |  Links |  Site map